Shipping policy

At Anima Haus, every order is thoughtfully prepared with care and attention to detail. We are committed to providing a seamless and elevated shopping experience from the moment your order is placed to the moment it arrives at your door.

Please review the following shipping information carefully before placing your order.

ORDER PROCESSING TIMES

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are processed Monday through Friday, excluding holidays.
  • During launches, promotions, holidays, or high-volume periods, processing times may be extended.
  • Pre-order or made-to-order items may require additional fulfillment time, which will be stated on the product page.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

SHIPPING METHODS & DELIVERY ESTIMATES

We currently offer standard and expedited shipping options through trusted carriers such as USPS, UPS, and FedEx.

Estimated delivery times:

  • Standard Domestic Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days
  • International Shipping: 7–21 business days depending on destination

Please note that delivery timelines are estimates only and are not guaranteed.

Anima Haus is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

SHIPPING RATES

Shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.

From time to time, Anima Haus may offer complimentary shipping promotions. Eligibility and conditions will be clearly stated during such promotions.

INTERNATIONAL SHIPPING

We proudly ship to select international destinations.

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT fees
  • Any additional charges imposed by their country’s customs regulations

Anima Haus is not responsible for customs delays or additional import charges.

If a package is refused by the recipient and returned to us, original shipping charges and return shipping costs will be deducted from any eligible refund.

TRACKING INFORMATION

Once your order ships, you will receive an email containing your tracking number and shipment updates.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is entered:

  • We cannot guarantee address changes once an order has been processed.
  • Packages returned due to incorrect addresses may require additional shipping fees for reshipment.

Anima Haus is not responsible for orders delivered to incorrectly entered addresses.

LOST, STOLEN, OR DELIVERED PACKAGES

Once a package has been marked as delivered by the shipping carrier, Anima Haus is not responsible for lost or stolen packages.

If your package shows as delivered but cannot be located:

  • Please contact the shipping carrier directly.
  • We recommend checking with neighbors, household members, or your local post office.

If needed, we will do our best to assist you in filing a carrier claim.

DAMAGED ITEMS

We carefully inspect all orders before shipment. However, if your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the damaged item(s)
  • Photos of the packaging

Claims submitted outside of this timeframe may not be eligible for replacement or resolution.

SPLIT SHIPMENTS

In some cases, orders containing multiple items may ship separately depending on product availability or fulfillment location.

You will receive tracking information for each shipment if applicable.

PRE-ORDER ITEMS

Items marked as pre-order are subject to separate processing and shipping timelines listed on the product page.

If your order includes both in-stock and pre-order items, your order may ship together once all items become available unless otherwise stated.

SUSTAINABILITY & PACKAGING

Whenever possible, Anima Haus uses thoughtfully selected packaging materials with a focus on simplicity, quality, and reduced environmental impact.

Each order is carefully packed to ensure your items arrive beautifully and safely.

RETURN ELIGIBILITY

Eligible items may be returned within 14 days of delivery for refund, store credit or exchange .

To qualify for a return:

  • Items must be unworn, unused, and unwashed
  • Original tags, liners, hygiene seals, and packaging must remain attached
  • Items must be free of makeup, perfume, smoke, deodorant, pet hair, or signs of wear
  • Proof of purchase is required

All returned items are inspected upon arrival.

Anima Haus reserves the right to refuse returns that do not meet these conditions.

FINAL SALE ITEMS

For hygiene and limited-edition reasons, the following items are final sale and cannot be returned or exchanged:

  • Bodysuits
  • Underwear
  • Hosiery
  • Opened beauty or wellness products
  • Candles, cacao, consumables, or ingestible products
  • Earrings or intimate accessories
  • Sale or clearance items
  • Gift cards
  • Personalized, custom-made, or made-to-order items

Final sale items are not eligible for refunds, exchanges, or store credit.

STORE CREDIT POLICY

Approved returns are eligible for store credit only unless otherwise required by law.

Store credit:

  • Is issued electronically
  • Does not expire
  • May be used toward any future Anima Haus purchase

Original shipping fees are non-refundable.

EXCHANGES

Eligible items may be exchanged based on product availability.

If the requested exchange item is unavailable, store credit will be issued instead.

Customers are responsible for return shipping costs associated with exchanges unless the item arrived damaged or incorrect.

RETURN SHIPPING

Customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping service, as Anima Haus is not responsible for lost return packages.

Original shipping charges are non-refundable.

REFUSED OR UNDELIVERABLE PACKAGES

If an order is refused or returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Unclaimed package

The customer will be responsible for:

  • Original shipping fees
  • Return shipping costs
  • Additional reshipment charges if applicable

These amounts may be deducted from any eligible store credit.

INTERNATIONAL RETURNS

International customers are responsible for:

  • Return shipping costs
  • Customs fees
  • Duties or import-related expenses associated with returned merchandise

Anima Haus is not responsible for customs delays or carrier-related issues involving international returns.

HOW TO INITIATE A RETURN

To request a return or exchange, please contact:

animahausshop@gmail.com

Please include:

  • Full name
  • Order number
  • Item(s) you wish to return
  • Reason for return

Once approved, return instructions will be provided.

Returns sent without prior authorization may not be accepted.

POLICY UPDATES

Anima Haus reserves the right to update or modify these policies at any time without prior notice.

We encourage customers to review our policies before placing an order.

Thank you for shopping with Anima Haus.

CONTACT US

For shipping-related questions or assistance, please contact:

Anima Haus Boutique
Email: animahausshop@gmail.com
Business Hours: Monday–Friday | 10AM–5PM CST

We aim to respond to all inquiries within 1–2 business days.